Everything in software and technology is evolving fast. Like crazy fast. Now that AI (Artificial Intelligence) is a thing it’s only going to accelerate. We’re going to dig deep into AI and how this new technology is changing the e-commerce landscape.

How AI is impacting ecommerce

Personalization

E-commerce platforms can now offer tailored shopping experiences that cater to individual preferences like never before. AI-driven product recommendations take cues from user search histories, frequently visited pages, and demographics to suggest products that resonate with each customer's personal tastes.

Although this has existed in some form for a while it’s now getting smarter and more powerful. Product recommendations have always been a thing but we can expect these to become even more fine-tuned.

With the help of AI, every interaction can feel uniquely designed to cater to your needs and desires. There are a number of apps that integrate AI personalization into Shopify.

You can explore some of the apps that offer this functionality such as ConvertWise and Aidaptive at in the Shopify App Store.

Search & Discovery

When it comes to the shopping experience AI-powered advanced search engines now enable shoppers to express their desires more organically. You don’t have to use generic terms like "black sweater" anymore, all you need to do is type, "cozy fall clothes," and let AI do the rest.

Advanced search engines use Natural Language Processing (NLP) to understand the intent behind a user's query. It uses search algorithms that understand the context and relationships between words. So when a user searches for "comfy autumn outfits," it can identify products that fit the description even if they don't contain that exact phrase.

This is actually something that Shopify announced in their 2024 Winter editions. Shopify Plus stores that meet the requirements can now take advantage of Shopify’s semantic search which uses AI to pull results based on text and images.

Shopify’s Shop app is another great example of advanced search that uses AI to pull in relevant products, which you can demo at any time!

Storefront Optimization

The use of AI to improve and simplify Shopify stores is vast. Even though it's a relatively new area with many tools only just starting to embrace it, the potential for future developments is promising and diverse.

Our research has led us to several evolving use-cases:

1. Automatic CRO and A/B tests – This involves the utilization of AI to analyze execute a/b tests and analyze results automatically. An intelligent tool could automatically setup 1000s of different tests to determine the best layout, price and design for your website. 
2. Smart data and recommendations – A smart AI tool could monitor your website metrics and make smart recommendations. There's 1000s of apps already available that surface this data but leave the decision making up to you. An AI first product could make recommendations and suggest improvements based on data. Consider applications like Uptime that currently monitor website performance. Although not currently leveraging AI, there's ample scope for such tools to expand their capabilities with AI in future.

Content creation

AI can create images and videos for products that showcase them in diverse ways. It can assist in everything for a brand such as graphics, logos, video editing, photos, product photos, lifestyle photos, and almost everything else.

This is a particularly useful tool for visualizing products that may not exist physically yet. It can be very helpful to small businesses that do not have the budget to hire professional photographers and models but want their merchandise to be displayed in an appealing manner.

A great tool for this is ImagineCreate AI, a multimodal AI product designed to allows users to generate product images, marketing copy, and videos in seconds with AI.

Starting with one image, merchants can merchandise their product in infinite background contexts and instantly generate supporting content for their product listing or social posts. This transformative capability not only enhances the visual appeal of their offerings but also ensures consistency across diverse marketing channels, reinforcing brand identity and boosting engagement.

“Our goal is to save merchants time and money on high-performing product visuals for their storefront and social channels. We do that by getting them access to the best generative AI models and easy-to-use editing tools, simplifying the creation process and integrating wherever they sell online. In our latest features launching soon, merchants will be able to train their own custom AI with brand guidelines for even better results and go from image creation to social-ready product videos in a few clicks. Merchants use us to create organic or ad content for all their channels, saving them time and money on marketing costs.”

Fatima Yusuf

You can also use AI for content creation like generating blog content, product descriptions and ad campaigns. It can be used not just to create text, but edit and format posts to be SEO-friendly, consistent throughout the blog, and unique to your brand.

From our research this is where a lot of the ai developments are happening. Here’s are list of some of our favourite tools:

Best AI Video tools

1. Riverside: Riverside is a platform for recording podcasts and remote interviews with high-quality audio and video capabilities.
2. OpenAI's Sora: OpenAI's Sora offers AI-powered text-to-video solutions, leveraging advanced natural language processing (NLP) algorithms to transform text-based content into engaging videos. 
3. Hourone: Hourone is an AI-powered video production platform that automates the creation of personalized video content at scale.
4. Descript: Descript is a collaborative audio/video editing tool that allows users to edit media files by editing text transcripts.
5. Subly: Subly is a platform that automates the process of adding subtitles and translations to videos, making them more accessible and engaging.
6. Auris AI: Auris AI offers AI-powered solutions for automating customer service interactions and improving customer support processes.
7. Synthesia: Synthesia is a platform that uses AI to generate synthetic media content, including lifelike videos with computer-generated presenters.
8. Adobe Firefly: Adobe Firefly is a tool for creating interactive and immersive experiences, such as virtual events and presentations, using multimedia content and collaboration features.
9. Vidyo AI: Vidyo AI offers AI-powered video editing solutions, featuring real-time transcription, translation, sentiment analysis, and content summarization. It enhances virtual meetings, presentations, and collaborations with streamlined editing processes and improved video content.

Best Photo Editing AI tools

1. Adobe Photoshop: Adobe Photoshop is a comprehensive photo editing software with AI-powered features like Content-Aware Fill, which intelligently fills in gaps or removes objects from images.
2. Midjourney: a popular generative-art tool that can create images based on text prompts. 
3. ImagineCreate AI: a platform that uses artificial intelligence to assist users in generating artwork and designs.
4. Topaz Photo AI: is an all-in-one photo editing software that utilizes AI to streamline editing workflows and enhance images with intelligent adjustments.
5. Skylum Luminar AI: Skylum Luminar AI is designed to simplify complex editing tasks with AI-driven features like AI Sky Replacement and AI Structure Enhancement.
6. Pixlr AI: Pixlr offers AI-powered photo editing tools within its web-based and mobile applications, enabling users to quickly enhance and retouch their images.
7. Photoroom: Photoroom is an AI-powered mobile app designed for quick and easy photo editing. It offers features such as background removal, object removal, and photo enhancement using artificial intelligence algorithms.

Best AI Content Writing tools

1. OpenAI's GPT-3: OpenAI's Generative Pre-trained Transformer 3 (GPT-3) is a state-of-the-art language model that can generate human-like text based on prompts provided by users.
2. Vercel AI: Vercel AI provides AI-powered solutions for various tasks, including writing, through its software development kit (SDK) for developers to integrate AI capabilities into their applications.
3. ShortlyAI: ShortlyAI is an AI writing assistant that uses GPT-3 technology to help users generate content, brainstorm ideas, and improve writing productivity.
4. Rytr: Rytr is an AI writing tool that assists users in creating various types of content, including articles, blog posts, emails, and social media posts.
5. Jasper: Jasper is an AI copywriting tool designed to help users generate persuasive and engaging marketing copy for advertisements, landing pages, and sales emails.
6. Copy.ai: Copy.ai is an AI-powered writing tool that offers various templates and tools to help users generate content for different purposes, such as marketing copy, product descriptions, and social media posts.
7. Writesonic: Writesonic is an AI writing tool that uses machine learning algorithms to assist users in creating content, including blog posts, product descriptions, and ad copy.
8. ContentBot: ContentBot is an AI writing assistant that helps users generate content ideas, outlines, and drafts for articles, essays, and other written materials.
9. Wordtune: Wordtune is an AI-powered writing tool that provides suggestions and feedback to help users improve their writing style, clarity, and tone.

Support

AI-powered chatbots are a widely used tool, they are available 24/7 to provide instant assistance to customers. They can answer common questions, provide product information, and even assist with order tracking.

A lot of the big customer support tools are adding AI to their existing platform such as Intercom, or Gorgias. Some new apps have launched recently with a focus on AI that seem to be quite promising such as Siena AI, an advanced AI platform offering real-time insights and predictive analytics, revolutionizing decision-making across industries.

Best AI Customer Support Tools

1. Intercom: Intercom is a customer messaging platform that integrates AI capabilities to automate responses, qualify leads, and provide personalized customer interactions through chatbots and targeted messaging.
2. Gorgias: Gorgias is a helpdesk and customer support platform that leverages AI to automate responses to common customer inquiries, streamline support workflows, and provide personalized customer experiences.
3. Help Scout: Help Scout is a customer service and helpdesk software that uses AI to categorize and prioritize incoming support tickets, suggest relevant knowledge base articles, and automate repetitive tasks to improve efficiency.
4. Talkdesk: Talkdesk provides AI-driven customer service solutions tailored for call centers and contact centers. With its advanced AI capabilities, Talkdesk enhances customer interactions, optimizes call routing, and improves agent productivity, leading to superior customer experiences.
5. Salesforce Service Cloud Einstein: Salesforce Service Cloud Einstein offers AI-powered customer service solutions that include predictive analytics, case classification, and automated case routing to deliver proactive and personalized support experiences.
6. UltimateGPT: Ultimate.ai's UltimateGPT ChatGPT is designed for customer service, providing AI-powered chatbots that can handle customer inquiries, provide assistance, and automate responses to improve efficiency and enhance the customer experience.
7. Zoho Desk: Zoho Desk is a top choice for service teams seeking a tool that quickly learns from the knowledge base. Its AI capabilities help streamline ticket management, automate repetitive tasks, and provide personalized support, ultimately improving team productivity and customer satisfaction
8. CoSupport AI: CoSupport AI is renowned for its ability to deliver fast, accurate, and secure customer support. Leveraging advanced AI technology, it ensures efficient handling of customer queries and issues, enhancing overall customer satisfaction and loyalty.

Challenges and ethical considerations

Data Security

E-commerce platforms are prime targets for cyberattacks. Data breaches, hacking attempts, and identity theft pose serious threats to the security of customer information. Ethical considerations arise in how data is encrypted and stored. Following strong encryption protocols ensures that even if unauthorized access occurs, the data remains unreadable.

Ethical storage practices involve securely managing data throughout its lifecycle and responsibly disposing of information when it’s no longer needed. E-commerce platforms should offer transparent options for users to manage their privacy settings, control the information they share, and easily access and delete their data.

Algorithmic Bias

Transparency and accountability in outlining how AI algorithms operate is extremely important. Addressing fairness concerns involves avoiding biases rooted in historical data, ensuring that algorithms don't use existing inequalities or stereotypes. This may include re-evaluating training data, adjusting algorithms, or employing techniques like adversarial training.

Open-sourcing algorithms are another way to allow external experts and the public to review and understand the underlying code. Businesses must clearly communicate to users how their data will be used, especially in the context of AI-driven decision-making.

Businesses can implement opt-in mechanisms ensuring that users actively choose to participate in personalized experiences. Or provide users with options for consent, allowing them to choose the level of personalization they are comfortable with.

Job Displacement

The rise of AI-generated content, including text, images, and videos, has the potential to disrupt traditional creative industries. Writers, photographers, and graphic designers may face challenges as AI systems become more proficient in generating high-quality content, potentially leading to job displacement in these fields.

The ability of AI to simulate realistic models for advertising and marketing purposes raises ethical questions about the authenticity and diversity of representations in visual content. The 2023 SAG-AFTRA strike is a great example of difficulties that AI poses on many jobs and intellectual property.

While AI can automate certain aspects, ensuring a balance where human creativity works together with AI-generated content becomes essential to maintain the uniqueness and authenticity of creative work. Businesses must ensure that there are mechanisms in place for handling complex and emotionally charged interactions where human empathy and understanding are irreplaceable.

Companies should prioritize education and training programs to adapt to the changing landscape, investing in the upskilling and reskilling of employees to prepare them for roles that complement AI technologies.

Carbon footprint

The high energy consumption of AI algorithms and data centers, raises concerns about the environmental toll. These massive energy demands increase the carbon footprint, forcing businesses to find balance between technological advancements and environmental sustainability.

There are proposed solutions that involve the adoption of sustainable practices, such as investing in renewable energy sources for data centers, optimizing algorithms for energy efficiency, and implementing eco-friendly technologies. The convenience of online shopping comes with a downside—increased product returns.

A significant portion of returned items often ends up in landfills, contributing to environmental pollution and waste. The problem is not just product waste, but the return process itself. It includes transportation, packaging, and additional handling which contributes to carbon emissions and environmental strain.

To address these challenges associated with returns, e-commerce businesses can embrace circular economy initiatives such as refurbishing returned items, recycling materials, and finding ways to reintegrate products back into the supply chain. By reducing waste and extending the lifecycle of products, businesses can mitigate their environmental impact.

Predictions

Looking ahead in the world of online shopping, the integration of Voice Commerce, Visual Search, and Augmented Reality (AR) is on the way to revolutionize how we interact with online shopping platforms.

Especially with the introduction of Apple Vision into the mix, where virtual reality is back in full force. Everything points towards the rise of sophisticated virtual assistants becoming always-present, always-on companions incorporated into our daily lives.

Imagine online shopping experiences through vocal commands or visual cues. There are devices designed by Meta, Humane and Apple combining artificial intelligence and wearable technology. Visual Search, empowered by AI-driven image recognition, promises a way to explore and discover new products, virtually try on clothing, and visualize furniture in the living spaces.

The integration of popular virtual assistants like Alexa and Siri into the e-commerce landscape will make the process of finding and buying products as simple as a conversation. Wearable AI projects like AI Pin and Meta Smart Glasses aim to redefine the user experience by seamlessly integrating AI into our daily lives.

Where to find AI tools for Shopify

If you are looking for AI tools for Shopify there are several reputable sources to explore. The official Shopify App Store is a primary hub for many applications, including AI tools.

You can find apps that offer AI-powered features for product recommendations, personalization, chatbots, and more. Visit the "Apps" section in your Shopify admin panel or explore the Shopify App Store online.

Before choosing an AI tool, consider your business’s specific needs, budget, and the level of integration you want for your Shopify store. Make sure to read reviews, explore trial versions when available, and seek advice from other Shopify merchants who have successfully implemented AI solutions.

How to evaluate the AI tools

While AI is a great and helpful tool, it is important to make sure you get the most benefits out of it that are right for your store and deliver optimal results. Evaluating AI tools involves a comprehensive assessment of your needs, your goals and challenges.

What are the problems you want to address or tasks to automate, how would AI add value to your business? Once you know what kind of tool you are looking for, it’s important to make sure it is compatible with your store, meets your system requirements and won’t interfere with your other apps. It is also important to think about scalability, will this app be able to handle the job as your business grows?

Next look into the cost, compare the upfront and maintenance fees as well as potential benefits and savings you can expect with each tool. Once you identified a few apps that meet your criteria, make sure you test them to see how easy they are to use, are you happy with customization options and support, and the performance.

Lastly look at ratings and reviews, is the vendor well known and reputable, are there issues that are commonly reported. The Shopify app store is the best place to look for verified apps, but always do your due diligence, read documentation and research the app.