Theme support

Email support is available Monday to Friday with a typical 3-day wait time.

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a Shopify expert about your needs.

Find immediate answers to your questions in our help center.

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What we cover

✅ Questions about our themes features and functionality.

✅ Help setting up a theme's built-in features.

✅ Fixing bugs or issues in unmodified themes.

✅ Call support via scheduled meetings.

✅ 1-on-1 onboarding via scheduled meetings.

What we don't cover

❌ Design or code customizations.

❌ Installing theme updates.

❌ Issues with the Shopify admin.

❌ Transferring customizations to an updated theme.

❌ Fixing and troubleshooting issues related to custom theme code.

❌ Support for integrations or third party apps.