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Email support is available Monday to Friday with a typical 3-day wait time.

1-on-1 onboarding

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Documentation

Find immediate answers to your questions in our help center.

✅ Questions about our themes features and functionality.
✅ Help setting up a theme's built-in features.
✅ Fixing bugs or issues in unmodified themes.
✅ Call support via scheduled meetings.
✅ 1-on-1 onboarding via scheduled meetings.

❌ Design or code customizations.
❌ Installing theme updates.
❌ Issues with the Shopify admin.
❌ Transferring customizations to an updated theme.
❌ Fixing and troubleshooting issues related to custom theme code.
❌ Support for integrations or third party apps.